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We are an established retailer based in Ventnor on the Isle of Wight. Our policy is try to treat all of our customers in the same way as we ourselves like to be treated by our suppliers. We hope that your experience of buying from us will be enjoyable and trouble free. If you have any concerns or problems, please do contact us. We will do our best to answer questions quickly and to resolve any problems as soon as possible.
By using this web site you have rights under Law. These rights can be seen at the EU Distance Selling Directive (The Consumer Protection (Distance Selling) Regulations 2000; ISBN 0 11 099872 3) which can be found at : http://www.hmso.gov.uk/si/si2000/20002334.htm
These Terms and Conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information. The Federation of Small Businesses recommends these Terms and Conditions.
General Terms and Conditions
This site is owned and operated by Sigma Pianos Ltd (trading as www.themusicshopiow.com) of 6 Pier Street, Ventnor, Isle of Wight, PO38 1ST. Sigma Pianos Limited is a Company registered in England with Company Registration Number 5880539 and VAT Registration Number 891 9408 81. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at sigmapianos@btconnect.com or 01983 856200.
1 The contract between us
We must receive payment of the whole of the price for the goods and any applicable delivery and handling charges that you order before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us when we send to you an email that the goods have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us.
2 Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Sigma Pianos Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
3 Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. We will not be obliged to accept an order for any item for which an incorrect price has been displayed. We will not be responsible for any consequences following the display of incorrect information displayed about products where such information has been sourced from the manufacturer or distributor.
4 Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
5 Availability
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order. However, we do point out that some of the products we sell are sought after items for which waiting lists exist even at the manufacturers, so it can be worth waiting if you really want that particular product, as they may not come available for a long while unless you are in the waiting list.
6 Ordering errors
You are able to correct errors on your order up to the point on which you click on "submit" during the ordering process.
7 Price
The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. All our prices are as seen and include the goods as stated plus all postage/carriage in the UK mainland, shipping insurance, Any Paypal fees and service costs and there are no hidden extras once you go to your shopping cart.
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
8 Payment terms
We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and/or suspend any further deliveries to you. This does not affect any other rights we may have.
9 Delivery charges
Delivery charges vary according to the type of goods ordered and cannot be refunded.
10 Delivery
10.1 Our delivery charges are are dependent upon the weight, size and value of the goods you order but we include delivery in our overall selling prices except as set out in para 10.2. We will normally try to despatch goods to you using either Royal Mail First Class mail or by overnight courier service subject to our decision based upon the most appropriate method to use. We try to despatch goods to you within 5 working days of your payment being received.
10.2 The delivery charges quoted on the web site relate to delivery within the United Kingdom excluding The Isle of Man, The Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles. We reserve the right to levy charges in addition to the standard delivery charge quoted and will email you with information about any additional delivery charge if any are payable and at that time you will have the right to cancel your order if you do not wish to pay any such additional charge. Delivery to any address outside the United Kingdom is subject to a separate agreement and will be negotiated separately on a case by case basis. We reserve the right to decline to supply to any address outside the United Kingdom.
10.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
10.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss, damage or destruction.
10.6 If the item you have ordered does not arrive within 7 days from the date upon which we send you an email informing you that we have sent you the goods you should contact us of their non-arrival.
11. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
12. Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.
13. Cancellation rights
13.1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items or goods which may not be resold due to hygeine reasons or any item such as a CD or DVD or sheet music). You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
13.2 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
13.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
13.5 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.
13.6 Goods which have been made for you to special order may not be returned unless accepted as faulty by the manufacturer. Goods such as CDs or DVDs or sheet music or any other item which can be copied may not be returned unless the outer package of the item is sealed and it can be proven not to have been opened. Goods such as reeds, harmonicas or any other item which may become contaminated during use or handling may not be returned unless the outer package of the item is sealed and can be proven not to have been opened.
14 Cancellation by us
14.1 We reserve the right to cancel the contract between us if:
14.1.1 we have insufficient stock to deliver the goods you have ordered;
14.1.2 we do not deliver to your area; or
14.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
15 Liability
15.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 30 days of the date on which you ordered the goods (unless this is not reasonably practicable).
If you notify a problem to us under this condition, our only obligation will be, at your option:
15.1.1 to make good any shortage or non-delivery;
15.1.2 to replace or repair any goods that are damaged or defective; or
15.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
15.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract
15.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
15.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
16 Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 6 Pier Street, Ventnor, Isle of Wight, PO38 1ST. UK and all notices from us to you will be displayed on our website from to time.
17 Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
18 Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
19 Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
20 Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
21 Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
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